Guarantee

 Hand -made jewelry, Ewa Mrochen Jewellery is covered by an annual one  warranty in which hidden defects are repaired. 

 

The warranty does not include mechanical damage, natural consumption, and goldsmith coatings. Damage resulting from the abnormal use of jewelry. I make every effort to ensure that hand -made projects enjoy your years. In the event of damage to jewelry, I offer a professional repair service.

 

 Complaints are made correspondence.  To this end, it should be:

 Fill out the complaint form:

 

Describe the reason for the complaint in detail, carefully photograph the advertised jewelry. Cost at the expense  own with proof of purchase, data  contact, order number. To the address of the company's headquarters

 

Ewa Mrochen Jewellery

Ul. Michał Bałuckiego 10

02-604 Warsaw

Tel. + 48 888 801 108

 

After receiving the parcel, the case will be subject to a thorough expertise, about which I will inform you correspondence / by phone.

 The complaint time is up to 30 business days from receiving the advertised jewelry. Shipments not containing the rules of complaint will be sent to the customer.

Download:

File to download: Complaints form