Customer service
Orders
Orders placed in the online store are sent after payment, the next business day and not later than up to 4 business days. You are informed about the change in the status of the order by email.
Repair services
Jewelry as a utility item may also be damaged and wear. By nature, jewelry are delicate items. You can use the after -sales service, jewelry purchased at the ewamrochen.com store. I make every effort to provide services to the state at the highest level of craftsmanship. To do this, send an email to the following address: Kontakt@ewamrochen.com with the following information:
- name and surname
- address / telephone
- which part of the jewelry is to be repaired
- photo of jewelry
After receiving the email, you will receive a response no later than 7 business days with the valuation of the service. Please keep in mind that repair after receiving a parcel from you may take up to 1 month.
Note: Customers are responsible for the costs of a return shipping for repair.
Individual jewelry on request
Jewelry on individual order, with a guarantee of the uniqueness of the created model. It is performed at the client's request after the cost estimate is accepted earlier. You receive a warranty, a project created exclusively for you, thus unique.
To do this, please contact us by phone.
Guarantee
Hand -made jewelry, Ewa Mrochen Jewellery is covered by an annual one warranty in which hidden defects are repaired. The warranty, in accordance with the store regulations, does not cover mechanical damage, natural consumption and goldsmiths. Damage resulting from the use of jewelry.
In a situation of mechanical damage to jewelry, I serve a professional repair service.
Complaint
Complaints are made correspondence.
To this end: describe the reason for the complaint in detail, carefully photograph the advertised jewelry.
Cost at the expense own with proof of purchase, data contact, order number. To the address of the company's headquarters
Ewa Mrochen Jewellery
Ul. Michał Bałuckiego 10
02-604 Warsaw
After receiving the parcel, the case will be subject to a thorough expertise, about which I will inform you correspondence / by phone. The complaint time is up to 30 business days from receiving the advertised jewelry.
Anonymous shipments, not containing the rules of complaint, will be sent to the customer.